Track My Order
Track My Order
Wondering where your package is? Check your order status below or use your tracking number to follow it in real time.
🔍 Enter Your Tracking Number
Find your tracking number in the shipping confirmation email we sent you when your order shipped.
Step 1 — Check Email
We send a shipping confirmation the moment your order leaves our warehouse. It contains your tracking link.
Step 2 — Enter Number
Paste your tracking number in the box above or click the link in your email to see live updates.
Step 3 — Await Delivery
Standard US delivery takes 7–15 business days from shipment. We'll notify you when it's out for delivery.
Your Order Journey
Order Confirmed
You receive an order confirmation email immediately after purchase.
Order Processing
We pick, pack and quality-check your order before handing it to the carrier.
Shipped — Tracking Active
You receive your tracking number by email. Tracking may take 24–48 hours to show movement.
In Transit
Your package is on the move! Updates appear on your tracking page as it passes through each checkpoint.
Delivered
Your order has arrived. Enjoy! If something isn't right, we're here to help.
Track Directly with Carriers
Common Tracking Questions
My tracking number isn't working yet — is that normal?
Yes, completely normal. Tracking can take 24–48 hours to activate after your shipping confirmation email arrives. Try again the next day and you should see movement.
My tracking shows no updates for several days
International shipments often have gaps of 3–5 days between scans, especially when crossing borders. If it's been more than 10 days with no movement, please contact us.
My order shows delivered but I haven't received it
Check with neighbours and any safe drop spots first. Then contact your local post office with the tracking number. If still unresolved, email us at help@cradlecare.co within 5 days of the delivery scan.
It's been over 18 business days — what should I do?
Please reach out to us at help@cradlecare.co with your order number. We will investigate and either locate your package or arrange a replacement or full refund.
Need More Help?
Our team responds within 24 hours on business days — we won't leave you without an answer.
Contact Us →