We ship to all 50 US states. Standard shipping takes 7–15 business days from the date of shipment. You'll receive a tracking email the moment your order ships so you can follow it every step of the way.

Yes! Free standard shipping on all orders over $50 USD. Orders under $50 have a flat shipping fee calculated at checkout. No hidden costs — ever.

We process orders quickly — please email help@cradlecare.co within 12 hours of placing your order with your order number. We'll do our best to accommodate changes before shipment.

As soon as your order ships, we send a tracking email with a direct link to follow your package. You can also visit our Track My Order page anytime. Allow up to 48 hours for tracking to activate.

We currently ship within the United States only. International shipping is something we're actively working on — follow us on social to be the first to know when we expand.

Please email us at help@cradlecare.co within 12 hours of ordering. Once your order has shipped, we're unable to redirect it, so double-check your address at checkout!

We accept returns within 30 days of delivery. Items must be unused, in original packaging with all accessories. Visit our Returns page to start the process. Some hygiene items (opened pump accessories, etc.) are non-returnable.

Once we receive and inspect your return, refunds are processed within 3–5 business days. Your bank may take an additional 5–10 business days to reflect the credit on your statement.

We're so sorry! Please email help@cradlecare.co within 7 days of delivery with your order number and a photo of the damage. We'll send a replacement or issue a full refund — no return shipping needed.

We don't process direct exchanges at this time. Simply return the original item for a refund and place a new order for the correct size or colour. Our returns process is quick and straightforward.

Absolutely. All Cradle & Care products are designed with the safety of mothers and babies as the top priority. Our products meet applicable safety standards for maternity and infant use. Always read the included instructions before first use.

DualFlow Pump — Double electric, plugs in, best for home use or maximising supply.

FreePump — Wearable, cordless, fits in your bra. Best for pumping on the go, at work, or while multitasking. Many mamas own both! Email us if you need help deciding.

Our maternity apparel is available in S, M, L, XL, and 2XL. Detailed size guides with measurements are available on each product page to help you find the perfect fit as your bump grows.

Yes — PureKeep Bottles are 100% BPA-free and made from food-grade materials. They're wide-neck for easy filling and cleaning, and compatible with most standard breast pumps.

All parts that come into contact with milk should be washed with warm soapy water after each use, or run through the dishwasher (top rack). Sterilise weekly using a steam bag or boiling. Never submerge the motor unit. Full cleaning guides are included in the box.

No — you can checkout as a guest. Creating an account is optional but lets you view order history, track deliveries, and manage returns more easily.

Completely. All payments are processed through Shopify Payments with SSL encryption and PCI-DSS compliance. We never store your card details on our servers.

Every marketing email we send has an Unsubscribe link at the bottom — just click it and you'll be removed instantly. You can also email help@cradlecare.co and we'll take care of it for you.