Returns & Refunds
Returns & Refunds
We want you to love every Cradle & Care purchase. If something isn't right, we'll make it right — simply, quickly, and without the hassle.
1
Contact Us
Email help@cradlecare.co with your order number and reason for return within 30 days of delivery.
2
Get Approved
We'll reply within 1–2 business days with a return authorisation and clear instructions.
3
Ship It Back
Pack your item securely and send it to our return address. Keep your tracking number.
4
Get Refunded
Refund processed within 3–5 business days of us receiving your return. Simple as that.
✅ Eligible for Return
- Unused items in original packaging
- All accessories and tags included
- Returned within 30 days of delivery
- Accompanied by order number
- Maternity clothing (unworn, tags on)
- Unopened baby care products
- Unopened breast pump accessories
❌ Not Eligible for Return
- Opened pump accessories (flanges, tubing, valves)
- Used or opened nipple correctors
- Items marked final sale
- Returns initiated after 30 days
- Items without original packaging
- Items showing signs of use or wear
Refund Timeline
You Ship
Keep your tracking number
We Receive
Inspection within 1 day
We Process
3–5 business days
You're Refunded
5–10 days on your statement
Ready to Start a Return?
Email us and we'll take care of everything.
📍 Return Address
Cradle & Care
1330 15 Ave SW
Calgary, AB T3C 3N7, Canada
Cradle & Care
1330 15 Ave SW
Calgary, AB T3C 3N7, Canada
Email help@cradlecare.co →