Privacy Policy

Privacy Policy

Last updated: June 2026

Cradle & Care ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit cradlecare.co and make a purchase from us.

Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Personal identification: Name, email address, shipping address, billing address, phone number
  • Payment information: Payment details are processed securely through Shopify Payments and are never stored on our servers
  • Device & usage data: IP address, browser type, pages visited, and referring URLs (collected automatically via cookies)
  • Order information: Products purchased, order history, and communications with our support team

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and tracking information
  • Respond to customer service requests
  • Send promotional emails and offers (you can opt out at any time)
  • Improve our website and product offerings
  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our store, including:

  • Shopify — our e-commerce platform
  • Shipping carriers — to deliver your orders
  • Payment processors — to handle transactions securely
  • Email marketing tools — to send communications you've opted into

All third parties are required to keep your information confidential and use it only for the purposes we specify.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, though some features of our store may not function properly as a result.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at help@cradlecare.co.

Security

We take reasonable precautions to protect your personal information. Our website uses SSL encryption, and payment information is handled by PCI-compliant processors. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: